Seville, August 1, 2025. — The Aljarafe Water Utility (ALJARAFESA), the public company managing water services for a large part of the Seville metropolitan area, has chosen PAY BY CALL SL to implement a new telephone payment system (IVR). The service will allow customers to pay their bills quickly, securely, and at any time of day, without the need for internet access or visiting customer service offices.
The project was officially awarded and signed on July 30 through the Spanish Public Sector Procurement Platform, with a contract value of €4,372.50 (excluding VAT).
By adopting this solution, ALJARAFESA takes an important step in modernizing customer service, especially for those who prefer or rely on more traditional channels. The Interactive Voice Response (IVR) system guides callers through the process in a simple and intuitive way, ensuring an inclusive service for all users.
Security is at the heart of the initiative. PAY BY CALL’s technology is certified under PCI DSS, the international standard that guarantees protection of sensitive payment data. This ensures that every transaction is handled with the highest levels of reliability and customer confidence.
“This agreement strengthens PAY BY CALL SL’s position as a national leader in secure phone payment solutions for public service providers,” said the company’s management.
PAY BY CALL specializes in payment services over the phone and works with organizations in key sectors such as water, energy, and telecommunications. Its solutions help utilities and service companies improve collection efficiency, reduce administrative costs, and offer customers flexible and convenient ways to pay.
With this partnership, ALJARAFESA joins a growing trend among public service organizations worldwide: expanding digital and multichannel options that are accessible 24/7, while maintaining the highest standards of security. This initiative reflects a broader commitment to innovation and improved service quality for citizens.
