This Privacy Policy establishes the basis on which PAY BY CALL S.L. with headquarters in Paseo Castellana, 91, Planta 2; 28046 MADRID, (Spain) and CIF B87093035 treats your personal data when you provide it to us during your experience through the PAYBYCALL.ES website (hereinafter, “the Web”) or other means of communication.

Transparency is a relevant value nowadays, therefore we express our commitment in the adaptation to the European Data Protection Regulation with the idea of being aligned with the European regulations for the protection of personal data, and finally to ensure that any citizen, user or person who provides us with their personal data to fulfill their travel dreams, is sure of their privacy and rights.

Likewise, we remind you that every time you provide us with, or it is necessary for us to access any type of information that due to its characteristics allows us to identify you, such as your name and surname, e-mail, billing or shipping addresses, telephone number, type of device, etc. (hereinafter, “Personal Data”), either to browse the same, request information about our products, or make a purchase in our online store, you will be under the application of this Privacy Policy, and you must review it to verify that you are satisfied with it.

PRIVACY PLEDGE

We respect your privacy and respectfully manage your personal data, so we use it responsibly. The security of your data is a priority for our company. Therefore we will not send you commercial communications if you do not wish it and we will never commercialize with your personal data. We are committed to keep your data safe and secure, that’s why our commitment is to only work with partners and collaborating companies of our utmost confidence. Regarding the way we work with your data, we apply the maximum transparency in the management and use of these and only for the purpose for which we have informed you. Based on this respect for your rights, our commitment is to always try to accommodate all your requests regarding the protection of your data as closely as possible to the current law.

In keeping with our commitment to transparency about our privacy practices, below we set forth what types of personal data we may collect or maintain about you, how we may use it, with whom we may share it, how we protect it, and how you can exercise your rights with respect to that data. If you have any questions regarding this matter, you can contact us at the following e-mail address: [email protected]

OUR COMPANY

PAYBYCALL SL as owner of the website PAYBYCALL.ES, located at Paseo Castellana, 91, Planta 2. 28046 Madrid, (Spain) is responsible for the personal data that you share with us when you provide it to us during your experience through the PAYBYCALL.ES website (the “Website”) or other means of communication, for the purposes of applicable data protection laws.

PERSONAL DATA WE PROCESS

The concept of “Personal Data” refers to any information or data that can directly identify you (for example, your name or surname).
So are your email, your address, or your cell phone, instant messaging apps, etc. or even the IP address of your computer or the MAC address of your mobile device, as well as the information we obtain through cookies. This Privacy Policy covers all such personal data that may be collected and managed by PAYBYCALL SL, in accordance with the provisions of Article 13 et seq. of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (European Data Protection Regulation).

COLLECTION OF PERSONAL DATA AND PURPOSES OF PROCESSING

Before you begin using any of our services, you should read this Privacy Policy in its entirety. In it you will be able to see if there is any particular condition for its use, or if a specific treatment of your Personal Data is required.
You hereby warrant that the Personal Data provided is true and accurate and you agree to notify us of any changes or modifications thereto. Any loss or damage caused to the Web, to those responsible for the Treatment or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.

Personal Data we collect

PAYBYCALL SL may collect or receive your data through our website PAYBYCALL.ES, in contact forms, newsletter registration, or sweepstakes, through phone calls to our customer service, through emails, or through social networks, among others. In some cases, your Personal Data is provided to us directly by you, for example, when you contact us, or in other cases it is collected by us (for example, by using cookies to understand how you use our website).

DESCRIPTION OF OUR PROCESSES, THE PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA AND THE TYPES OF DATA COLLECTED IN EACH PROCESS:

5.1. Management of the contractual relationship with you.

Processes included:

Management and processing of your orders.
Resolution of all doubts and questions before and after making a purchase.
Contact you to inform you of all aspects related to the delivery of your orders, pick up of exchanges or returns, etc. As well as all the economic aspects of the same.
Inform you of the availability of a product.
Follow up when the order is being shipped.
Loyalty program.
Manage any dispute, incident or claim related to a purchase.
Measure your satisfaction.
Publish your comments or criticisms.
The purpose of data collection is to manage the contractual relationship between the customer and our company.

The type of data that we can obtain from you in this management could be the following (or some of them):
First and last name, Gender, Age, Email address, Mailing address, Phone number, Customer ID, Username and password, Geolocation, Order details, Social media profile, Other information you share with us about yourself, Transaction information (if any) including products purchased, Recruitment and purchase history and Payment information (We do NOT store credit card numbers / We store bank transfer details for wire payments).

The legal basis for the processing of your data for this purpose is the execution of the contractual relationship.

2. Sending commercial and promotional communications.
All these tasks may involve the creation and management of customer and user accounts, the creation of subscription forms for newsletters or news bulletins, as well as the creation of registers or subscription lists for sweepstakes, promotions, offers, surveys, etc. The processes we perform are as follows:
Sending marketing communications, promotions or personalized product offers.

The type of data that we can obtain from you in this management could be the following (or some of them):
First and Last Name, Gender, Email Address, Mailing Address, Phone Number, Age, Username and Password, Personal Preferences or Interests, Order Details, Social Networking Profile, Other information you share with us about yourself.

The legal basis for the processing of your data for this purpose is your consent, if it has been requested and granted, without in any case the withdrawal of the same conditions the execution of the contract for the provision of services. Your personal data will not be processed for these purposes if PAYBYCALL SL has not requested your consent.

5.3. Based on the Right to be Forgotten: Creation and maintenance of an updated suppression list to avoid being contacted if you request it.

The GDPR enables us to keep your details on a suppression list, when you request that we no longer send you marketing communications. The legal basis for the processing of your data for this purpose is your consent. The type of data we can obtain from you in this management could be the following (or some of them):
First and last name, Email address, Personal description or preferences and Social network profile.

5.4. Management of our website PAYBYCALL.ES

This management is done through technical and functional cookies as part of your navigation on the website.

The processes we carry out in this section are:
Proper content display, creating and remembering your login, interface customization, among others. Parameters attached to your device, including your screen resolution, etc., Improving our websites, Ensuring the website is safe and secure, and enabling sharing of our content on social media.

The legal basis for processing your data for this purpose is the legitimate interest of our company: Ensuring the proper functioning and continuous improvement of cookies that are essential to the operation of our website and are used to keep it secure.

The type of data we can obtain from you in this management could be the following (or some of them):
Data related to web usage, Data related to the linked website, Log details, Pages visited, Videos viewed, Personal preferences or interests, Products viewed, Products searched for, Location, Time of each visit, IP address, Browser information, and Device information.

5.5. Consumer service.

The processes of this section are basically to provide answers to the doubts or questions that you can ask us through our web site.

The legal basis that allows us to perform such actions is the legitimate interest of the company to respond to your requests and questions regarding our products and services.
The type of personal data we may collect from you in this management could be the following (or some of them):
Name and surname, Telephone number, E-mail address, Any other information you may share with us at the time of making the inquiry.

6. Statistics.
To perform our statistics we may incorporate your data when you respond to our surveys on issues related to our products, or contact us through any of our social networks, registration on the web or subscription to promotions, offers, surveys, subscription to our newsletters and our commercial communications.

The purpose for which we carry out all these actions is the following:
Reporting and statistics, Market acceptance of our advertising campaigns, General improvement of all our offers and Knowing how you contacted us.

The legal basis for processing your data for this purpose is the Legitimate Interest of the company: To help us better understand the tastes, experiences, product vision and needs of our customers in order to improve our services.

The type of data we can obtain from you in this management could be the following (or some of them):
First and last name, Gender, Age, Email address, Mailing address, Phone number, ID, username and password, Location, Geolocation, Social media profile, Other information you share with us about yourself, Personal preferences or interests, Data related to website usage, Data related to the linked website, Log details, Pages visited, Videos viewed, Products viewed, Products searched for, Location, Time of each visit, IP address, Browser information and Device information.

6.THIRD PARTIES WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA

Your data may be transferred to third party service providers on the legal basis of the legitimate interest of our company, to fulfill the purposes of the same. These third parties may be:

Third party transportation companies, e.g. postal services, courier services, etc.
IT services companies, third parties that help us provide digital and e-commerce, CRM, web analytics and search engine services, among others.
Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.
All of these third party companies are of our utmost confidence. They are only provided with the essential information necessary to perform the service contracted by you and in the contract signed between these companies and PAYBYCALL SL is explicitly stated that they can not use your personal data for any other purpose than the one contracted by you. We always do our best to ensure that all third parties we work with maintain the security of your personal data.

7.INTERNATIONAL DATA TRANSFERS

An international transfer of data consists of the processing of data that involves the transmission of such data outside the territory of the European Economic Area, either constituting a transfer or communication of data, or having as its purpose the performance of data processing on behalf of the data controller established in Spanish territory.
In this sense, an international transfer involves:

Data exporter: the natural or legal person, public or private, or administrative body located in Spanish territory that carries out, in accordance with the provisions of Royal Decree 1720/2007, of December 21, which approves the Regulation of the LOPD, a transfer of personal data to a third country.
Importer of personal data: the natural or legal person, public or private, or administrative body receiving the data in case of international transfer of the data to a third country, whether it is a controller, processor or third party.
In order to fulfill the service you have contracted with us, it is possible that your personal data may be transferred to and stored at a destination outside the European Economic Area (EEA). They may also be processed by staff operating outside the EEA who work for us or for one of our service providers.

PAYBYCALL SL transfers personal data outside the EEA only in a secure and lawful manner. As some countries may not have laws governing the use and transfer of personal data, we take steps to ensure that third parties comply with the commitments set forth in this Policy. These steps may include reviewing the privacy and security standards of third parties, as well as entering into appropriate contracts (based on the standard data protection contractual clauses in the template adopted by the EU Commission).

Service providers located outside the EEA such as Facebook, Inc or Google, LLC may access your personal data. These service providers are covered by the “Privacy Shield” and are therefore obliged to protect your personal data in accordance with a series of well-defined protection standards and safeguards established by the European Union.

8.PERIOD OF TIME DURING WHICH WE KEEP YOUR PERSONAL INFORMATION

We only keep your Personal Data for the time necessary to fulfill the management of our services or for the purpose for which you gave them to us, following the duration established in each case. As soon as the need to use your data disappears, your data will be removed from our database.
The criteria used to establish how long we will manage your data are as follows:

The data for the management of the relationship with the customer and the billing and collection of the services will be kept for as long as the contract is in force. Once this relationship has ended, if applicable, the data may be kept for the time required by the applicable legislation and until any liabilities arising from the contract expire.
The data for participation in games, contests, sweepstakes and promotions will be kept for the duration of the same, according to their specific rules, to manage their development and, thereafter, until the possible liabilities arising from their realization expire.
Data relating to postings of comments on our products will be kept for the duration of the validity and advertising of the products or services to which they refer, unless you express your wish to have them deleted at any time.
The data for sending commercial communications and commercial profiling of our products or services will be retained indefinitely until, if necessary, you express your desire to delete them.
Subscription to newsletters and/or to receive information about product news and offers: for the duration of the subscription.
Cookies that are installed on your computer: we store them for the time necessary to achieve their purposes and for a maximum of 365 days.

RESPONSIBILITY IN THE STORAGE OF YOUR PERSONAL DATA

Our company maintains a firm commitment to protect your Personal Data and establishes all legal precautionary measures to achieve it. For this reason, we only work with companies that are also committed to protecting your personal data and we sign contracts with them to ensure compliance with all legal requirements. We also use security procedures to try to prevent any unauthorized access.

LINKS TO OTHER WEBSITES, SOCIAL NETWORKS AND SHARED DATA

Our websites may contain links to other websites. Please note that these websites have their own privacy policies and that we are not responsible for these policies. You should consult them before submitting personal data to these websites.

Also, with respect to the use of our social networks, please remember that any content submitted may be viewed by the public, so you should be careful when providing certain personal data (e.g., financial information or address details). We are not responsible for any actions taken by others if they post personal data on one of our social media platforms and we recommend that you do not share such information.
The personal data shared depends on the configuration of your social media platform. Visit the social media platform in question and review its privacy policy to understand how your personal data is shared and used in this context.

RIGHTS OF OUR USERS AND CUSTOMERS

In accordance with our philosophy, the protection of your personal data is of vital importance to us, therefore we inform you that, in relation to the privacy of your data, you have the following rights:

1. The right to transparency of information, which means receiving all information about how we use your personal data in a transparent, clear and simply worded manner. If you wish to exercise this right, please contact us at the following e-mail address [email protected]. In order to process your application, we may ask you to prove your identity.
2. Right of Access: You have the right to know and access all your personal data held by our company. If you wish to exercise this right, please contact us at the following e-mail address [email protected]. In order to process your application, we may ask you to prove your identity.
3. Right of deletion (right to be forgotten). Any person shall have the right to have his or her personal information deleted from Internet service providers whenever he or she so desires, provided that the data holder has no legitimate reason to retain it. We are obliged, at your request, to inform third parties to whom we have disclosed your data of the obligation to remove any links to such data, as well as to remove any copies or replicas of such data. The objective is to eliminate from the network and search engines any trace of the data of the person who wants to be “forgotten” definitively. If you wish to exercise this right, please contact us at the following e-mail address [email protected]. In order to process your application, we may ask you to prove your identity.
4. Right of restriction: You have the right to obtain from our company the restriction of the processing of your data when they are inaccurate, the processing is unlawful, unnecessary for the purpose of our company, or if you have objected under Article 21(1) of the GDPR, while verifying whether the legitimate reasons of the controller prevail over those of the data subject. If you wish to exercise this right, please contact us at the following e-mail address [email protected]. In order to process your application, we may ask you to prove your identity.
5. Right to data portability: The new GDPR provides for the possibility of transmitting, moving, copying or transferring data from our databases to other databases, so that you will have the right to have personal data transmitted directly where technically possible. If you wish to exercise this right, please contact us at the following e-mail address [email protected]. In order to process your application, we may ask you to prove your identity.
6. Right of Rectification: You have the right to have your personal data rectified when it is inaccurate or no longer valid or to have it completed when it is incomplete. If you wish to exercise this right, please contact us at the following e-mail address [email protected]. In order to process your application, we may ask you to prove your identity.
7. Right of Opposition: You can oppose at any time to our company to treat your personal data. If you wish to exercise this right, please contact us at the following e-mail address [email protected]. In order to process your application, we may ask you to prove your identity.

12.COOKIES POLICY

This website uses its own and third party cookies to offer you a better experience and service. By browsing or using our services, you agree to our use of cookies. However, you can change your cookie settings at any time.

You can access our cookie policy by following this link: Cookies policy

FROM WHAT AGE CAN THE USER ACCESS OUR PRODUCTS AND SERVICES?

The PAYBYCALL.ES website is not intended for persons under 18 years of age. By accepting this Privacy Policy, the User declares and guarantees that he/she is over 18 years of age.

14.- MODIFICATION OF THE PRIVACY POLICY

PAYBYCALL SLU may modify its Privacy Policy in accordance with the legislation applicable at any given time. In any case, any modification to the Privacy Policy will be duly notified to the User so that he/she is informed of the changes made in the processing of his/her personal data and, in the event that the applicable regulations so require, the User may give his/her consent.